GE Appliances Customer Service
Founded in 1907, GE Appliances is one of the largest manufacturers of major appliances worldwide. The company’s products are both dependable and timeless, offering a variety of options to fit anyone’s taste. From the professional Monogram line to the contemporary Profile line and the affordable Cafe line, GE is sure to have an appliance for every home.
With a long history of innovation, GE Appliances is constantly changing to meet the needs of homeowners. This has included a shift to smart, connected appliances that can be controlled through mobile devices. These devices can also monitor and predict problems with the appliances, so homeowners will be alerted when a repair is needed.
Using this technology, customers can have their appliances repaired before they break down completely, saving them money and stress. Additionally, homeowners can be protected from unexpected repair bills with a home warranty, which covers the cost of repairs or replacements due to regular wear and tear.
The GE Appliances website features information on how to troubleshoot common issues, as well as an FAQ section with commonly asked questions and answers. There is also an option to chat with a customer service representative online. Customers can use this to ask a question and get an answer right away.
If you need to speak with a representative, the company offers phone support and live chat. The company’s customer service representatives can assist with anything from a product question to billing inquiries. They can even help you register your new appliance or update its existing registration. They can provide you with any needed documents and offer you assistance in filing a claim for your GE appliance.
In addition to providing customer support via email and phone, GE Appliances provides an extensive library of manuals on its website. You can find helpful videos and step-by-step instructions to guide you through the process of installing, troubleshooting and maintaining your appliances. GE also has an online tool that can identify the location of a problem with your appliance.
GE Appliances offers several types of extended warranties for its appliances. The company also provides protection plans that offer repair and replacement coverage for a flat fee per year. These plans are offered through Assurant. GE Appliances also offers a Connected Support program that allows technicians to connect laptops to a new generation of refrigerators and other appliances outfitted with ethernet ports. The laptops are loaded with software that can analyze the data and diagnose the problem, eliminating much of the trial and error typically associated with appliance repairs.
Overall, employees at GE Appliances, a Haier company are satisfied with their job. Employees give the company an average satisfaction rating of C. This is based on the average score of responses from 182 employees who participated in Comparably’s assessment. Most employees feel that the company is prepared on their first day at work and they enjoy working with their coworkers. GE Appliances Customer Service