When a client calls your business, they want to talk to a person. When they are forced to listen to an automated answering service or follow a series of prompts, they may get frustrated and hang up, never calling again. Using virtual receptionist services such as Posh or Wing allows businesses to keep their clients happy and satisfied without hiring and training employees or investing in expensive software and hardware to manage call handling.
Remote receptionists are a popular option for small businesses, startups, and even large enterprises that are seeking to improve their call handling experience. These professional, virtual workers answer incoming phone calls with customized greetings that align with your company’s branding and voice, and handle multiple functions such as taking messages, patching or transfer calls, and scheduling appointments.
Many remote receptionists also assist with administrative tasks such as email and calendar management, customer support, employee onboarding, and clerical work. They must have excellent verbal communication skills as they often take detailed messages and relay information to others. Additionally, they must be quick learners to learn how to use proprietary technologies and voice systems that companies utilize.
Whether you are looking for a part-time or full-time remote receptionist position, it is important to research the various options available to find the right opportunity that best fits your needs. You may wish to look for an opportunity that offers a free trial period so that you can test the service and ensure it meets your standards. remote receptionist