A remote receptionist is a service that helps businesses with their phone communications by handling calls and customer/client inquiries. They can do almost everything a live person could do, including patching calls through to the right people (without the annoying automated voice that says “press 1 for sales” or “press 2 to talk to our support team”). They also take messages, answer common caller questions, schedule appointments, handle returns, screen for solicitors, and more. And they can do it all on demand, when your business needs it, without the cost of paying a full-time employee to be in the office from 9-5 every day.
While it’s great to have a good system for managing customer queries, there’s no substitute for answering a call from a client in real time. This is especially important for smaller businesses, where customers and clients often make the first contact with a company over the phone. Having the ability to speak with a live representative quickly will give a strong first impression and help you to build trust.
In the past, this meant relying on answering services or an in-house receptionist. But those solutions can be expensive and don’t always deliver the level of response needed to retain your business. With a virtual receptionist, you get access to a group of trained and experienced agents who can handle all your calling needs for a fraction of the price of hiring an in-house receptionist. They can even offer a 24/7 answering service, meaning your clients can call at any hour of the day and never be sent to voicemail.